[Stellenangebote] 4 Stellen im technischen Support bei Red Hat UK, Hampshire, England

[posel at mi.fu-berlin.de]

Von: Annagreth Flierl <aflierl at redhat.com>
Datum: Mon, 01 Sep 2008 14:14:18 +0100
An: <stellenangebote at lists.spline.inf.fu-berlin.de>
Betreff: 4 Stellen im technischen Support bei Red Hat UK in England

Liebe Mailinglist-Abonnenten,

Red Hat in England sucht vier neue Mitarbeiter. Die Stellen sind ca. 40
Minuten suedlich von London in Hampshire, England und ab sofort zu
besetzen.

Fuer Fragen kontaktieren Sie bitte Herrn Eric Williams + 0044 1252 362
990 (auf Deutsch oder Englisch) oder senden Ihren Lebenslauf (auf
Englisch) direkt an ihn: eric.williams at redhat.com.

Viele Gruesse,
Annagreth Flierl

-------------------------------------------------------------------------------------


1) Associate Technical Support Engineer (3 positions)

Title: Associate Technical Support Engineer (3 positions)
Location: Hampshire, United Kingdom
Availability: Immediate

Position Description:

Your main responsibilities will include working in a
multicultural/multilingual technical team, dealing with support requests
from enterprise customers via the telephone and the Web. You will also
be responsible for maintaining a high level of customer satisfaction and
for keeping your technical and non-technical skills current by attending
courses and spending part of your time in personal development.

Your main duties will include:

* gathering information for each issue
* carrying out the necessary research
* working with senior team members in order to transfer the problem tot
hem or in order to get advice on how to proceed further and provide
solutions to customers
* incorporating your findings in the company's Knowledge Base when
necessary

Technical skills:

* basic Linux system administration experience at home, work or school
* basic theoretical knowledge of networking, UNIX-like services and
concepts
* basic application debugging skills
* software development experience (programming and scripting languages)
not required but considered an advantage

Profile:

* strong troubleshooting skills and a passion for problem solving and
investigation
* customer focus and service orientation
* ability to work well in a team
* ability to multi-task, prioritize and work under pressure
* ability to work in process-driven environments as well as in contexts
where consultation with colleagues, taking initiative and judgement
calls are necessary
* ability to communicate courteously and effectively with customers,
third party vendors and associates of the company
* contributions (not just development) to Open Source community and
projects considered an advantage

Preferred education:

* IT degree or equivalent work experience
* RHCE or equivalent not required but considered an advantage

Languages:

* Fluent in written and spoken English
* Written and spoken fluency in any of French, German, Italian, Spanish
considered an advantage



-------------------------------------------------------------------------------------


2) Technical Support Engineer

Title: Technical Support Engineer (1 position)
Location: Hampshire, United Kingdom
Availability: Immediate

Position Description:

Your main responsibilities will include working in a
multicultural/multilingual technical team, dealing with highly technical
support requests from enterprise customers via the telephone and the
Web. You will also be responsible for maintaining a high level of
customer satisfaction and for keeping your technical and non-technical
skills current by attending courses and spending part of your time in
personal development.

Your main duties will include:

* gathering information for each issue
* carrying out the necessary research
* providing analysis to fully understand the issue
* proposing workarounds if appropriate
* proposing and discussing fixes, providing advice and educating customers
* interfacing with engineering, product management and support
management when necessary in order to prioritize customers' requests
* incorporating your findings in the company's Knowledge Base when
necessary

Technical skills:

* 3+ years of commercial Linux experience in the enterprise sector
* Linux system administration experience at RHCE level (RHCE not required)
* good theoretical knowledge of networking, UNIX-like services and concepts
* advanced application debugging knowledge
* basic kernel debugging and tuning knowledge
* software development experience (programming and scripting languages)
not required but considered an advantage
* knowledge of enterprise storage solutions and clustering considered an
advantage
* knowledge of enterprise database solutions considered an advantage

Profile:

* strong troubleshooting skills and a passion for problem solving and
investigation
* customer focus and service orientation
* ability to work well in a team
* ability to multi-task, prioritize and work under pressure
* ability to work in process-driven environments as well as in contexts
where consultation with colleagues, taking initiative and judgement
calls are necessary
* ability to communicate courteously and effectively with customers,
third party vendors and associates of the company
* knowledge of support systems and tools considered an advantage
* contributions (not just development) to Open Source community and
projects considered an advantage

Preferred education:

* IT degree or equivalent experience in the enterprise IT sector
* RHCE or equivalent not required but considered an advantage

Languages:

* Fluent in written and spoken English
* Written and spoken fluency in any of French, German, Italian, Spanish
considered an advantage

-- 
Annagreth R. Flierl                Red Hat UK Ltd
Global Support Services, EMEA      200 Fowler Avenue
                                    IQ Farnborough, Farnborough
email: aflierl at redhat.com          Hants GU14 7JP
office: +44 1252 362 700
direct: +44 1252 362 863           www.europe.redhat.com
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